Terms Of Service
Included in our standard pricing package for screen printing:
-A Job proof shown as it will be printed.
-Up to two edits on the digital proof
-Pricing for the order
-Pantone color matching
-7 to 10 business day turnaround time from the time the proof is approved.
-We offer a rush order option with a fee
Cost of printing:
The cost of printing your unique job will depend on several specific factors. The number of colors, locations, total items to print, and which garments you choose all factor into the price. The best way to figure it out is to give us as many details you can on your project before we do your job proof.
Our minimum order size is 12 pieces. This can be a combination of sizes and styles, as long as they all have the same exact print in the same color. If you want to change the ink color in your design, there is a $10 color change fee per screen per color change. You must order a minimum of 12 in each color combination. For example, if you have 12 white tees getting a 1 color black print and 12 black tees getting a 1 color white print you would be charged for 1 color change from white to black print.
Art files and design charges:
We prefer to have your artwork as an Adobe Illustrator or vector file. When this is not possible, please send us the best quality file you have. JPEG images should be at least 300 dpi. If your art file is of poor quality, we may need to recreate the image. This will be a $30.00 art fee. If you give us a drawing, photograph, old tee shirt, or any other non-digitized type of art, or want us to create the artwork for you we charge $50.00 an hour for personalized art. We can mix specific Pantone colors for your print job. Please let us know before you approve the job proof if you have a specific Pantone color we should note. If you do not, we will do our best to screen match the color to your approved digital proof color.
Turnaround time for orders:
We usually have a 7 to 10 business day turnaround time for print jobs from the time that you approve your job proof. This is standard, but subject to change. We will inform you if the turnaround time is longer in our busy season. If you have a specific due date that you need to have your project in hands by, please let us know this in your initial contact. If you need your order sooner than our typical 7 to 10 business day turnaround, a rush fee may apply (see below). We will do our best to meet your due dates, but we cannot be held responsible for unforeseen interruptions due to weather, vendor errors, shipping errors, or back ordered garments. If we know in advance that something in your order is out of stock or on back order, we will notify you to make changes to the order.
If you need to have your order completed faster than our normal turnaround time, your order will be subject to a rush fee of $35.00 for 3-5 days sooner and $50.00 for 1-3 days sooner. Let us know when your due date is, and we will see if it is possible to meet your rush job.
Approval of job proof:
After receiving your artwork, we will make you a job proof with your design as it will be printed. This job proof must be approved before the job is printed. Check for correct colors, spelling, placement, etc. Included in the standard pricing are up to 2 additional edits to the proof. Any edits beyond that will be subject to a $30 art fee. We are not responsible for mistakes on proofs that have been approved by the customer.
We request that you pay at least 50% when you approve your proof. The remainder can be paid at or before pickup. Our broker customers who provide the garments are set to Net 30. There is a $10.00 late charge applied on all invoices that are overdue.
We do our best to inspect the blank garments that come in, but we are not responsible for garment inconsistencies or defects that come from the manufacturer. We recommend high quality brands that tend to have fewer defects, but we cannot place a guarantee on each garment. We do not normally do printed samples, but if this is a must for your project, we can discuss it and work out a price.
Print care instructions:
Laundry care instructions for maximum longevity: machine wash cold, tumble dry low, do not iron directly onto prints.
We often share photos of orders and happenings around the shop on social media, as well as on our website. Please notify us by the time you approve your order if you do NOT want images of your print project shared on the internet. If you do not notify us, we will assume that we have permission to post our photos of your project online.
If you have any questions about our policies, please do not hesitate to ask us before placing your order! The goal is for everything to be clearly laid out so the customer knows what to expect with no surprises! We stand behind all the work we do, so if there is a mistake or problem not addressed in these policies, please contact us within 48 hours of receiving your order and we will do our best to reprint or replace it after discussion. Thanks for working with us!